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Flights Booking FAQ


How do i change my flights?

We have negotiated many different types of agreements with different airlines; thus, the rules and restrictions for exchanges and cancellations vary greatly if allowed at all. When allowed, airlines require that we collect a fee for the exchange plus any difference in fare when necessary. For Exchange fees please call to our call center our sales agent help you regarding your query. We must insist, however, that you do not book an itinerary for the exchange. Please keep in mind that all exchanges must be on itineraries provided by the same airline that issued the original ticket. In some cases, the airline may restrict or deny exchanges requested with as few as seven days before departure. Once you are prepared to give our exchange agent the new itinerary, please call to our call center. To expedite this process, please have your old ticket and/ booking ref number with you as well as the new itinerary you wish to book.

E-tickets, are offered by many major airlines, and allow you to travel without a paper ticket, eliminating the worry of leaving your tickets behind. Fly To Connect offers e-tickets Bring government issued photo identification (For Domestic Travel such as a driver’s license or any Government Issue Identity Proof, For Internationals Travel Only passport is valid) to the airport. E-ticketed passengers must have a printed boarding pass in order to proceed directly through security for check in at the gate. Customers with check-in baggage or E-tickets who do not have printed boarding passes must go to the Airline counter prior to going through security checkpoints.

Most airline tickets issued are non-refundable, and non-transferable. Name changes are not permitted. However, you may be able to exchange your tickets for different dates. Penalty fees apply and not all tickets are changeable. Please call our Call center for details.

All reservations must be made in the EXACT name of the person traveling - no nicknames. For international travel the name on the reservation must be EXACTLY as it appears on the traveler's passport

All requests submitted, even if availability displays are provided, are requests only. Any requests that cannot be confirmed will receive notification by email. When you make your reservation request, an electronic ticket is issued.

A maximum of 9 seats can be booked at one time. If you need to book for more than 9 travelers you will give a call to our call center our agent will help you for booking process for the additional travelers.

Yes.

Yes, there are attractive offers running on the homepage. Stay sharp and you might grab a great deal.

Clear your browser cache and try the search again. If you still don’t get any flight results, it may either be because we can’t find flights for that route or because there’s no availability of flights for your dates.

We’re really sorry for the inconvenience. Please don’t worry. We’ll call you within four hours and complete this booking offline. If there is any fare Increase then you have to pay the fare difference. We suggests you do not try booking again as you may end up getting charged twice. If you’re really impatient, call us and we’ll help you fix this immediately.

We’ll send you an email to confirm your flight booking.

No, you don’t. If you really want to, though, you can by writing to our Customer Support Team at sales@flytoconnect.com or by contacting the airline directly.

Fly to Connect doesn’t do pre–seating. Some airlines will confirm your seat assignments – their rules for doing so vary – so call your airline directly to check whether you get to choose your seat.

We’ll send your e–ticket details to the email address you gave us when you made your reservation.

You need to show your e–ticket confirmation email and your e–ticket number at the check–in counter. The airline representative will issue your boarding pass at that time.

Yes, you do. Some airports don’t allow you inside without a printout of your e–ticket, so be sure to carry one with you. If you’ve forgotten your e–ticket printout but can get to a computer, call our call center our agent mails you, your E-Ticket.

Unfortunately, a child cannot be added to an existing reservation. You will need to book a separate ticket for your child.

You can call us to check if the airline you’ve booked with entertains change–of–name requests. Most of them do, and we can pass on your request. However, if the airline doesn’t allow it, you’ll have to cancel and re–book the ticket.

Just call us and tell us you’re Booking Reference No... We’ll find out if your airline supports title change and if it does, we’ll pass on your details to them. If the airline doesn’t allow title change you’ll have to cancel and then re–book the ticket with the correct title.

Yes, just enter the details of the passengers you want to book for when you’re asked to enter traveller–details at the time of booking.

Cancelling a flight booking you made on Fly to Connect is super easy. You can even check your refund amount before you decide to go ahead with the cancellation. Here’s how: Just call to our call center or drop an email to booking@flytoconnect.com

If the flight you booked got cancelled, you are entitled to a refund, as per the Airlines fares rules.
1. We request you to cancel your booking Please call to our call center or drop an email to booking@flytoconnect.com. 2. Once you have done this, Please send you’re Booking reference No, you mention that your flight was cancelled; we will make sure you get a refund as Per Airlines Fares Rules, after verifying the same with the airline.

Short answer – it depends. Long answer – the cancellation charges depend on the airline, sector, class of booking, and time of cancellation. To know what’s applicable in your case, check the fare rules mentioned on the booking page when you’re making your reservation (in case you missed it then, you can always Call to our Call center or drop an email to Booking@flytoconnect.com In addition to the airline's cancellation charges, Fly to Connect charges a Non-Refundable cancellation fee for details call to our call center.

With Fly to Connect you can cancel your flight no later than 3 hours before the time of departure. If you need to cancel your reservation within 3 hours of the departure you need to contact the airline directly for cancellation and only then contact Fly to Connect for cancelling your reservation.

We will credit the money back to the same account you used while making the booking. For example, if you used your credit card, we will make an appropriate charge reversal. If you used your debit card, we will credit the money back to the debit card. If you use the wallet or net banking we will credit the same in wallet or net banking.

It is totally depending on the Airlines which you have reserve, we try our best to refund within a given time frame from airlines after your cancellation request received , it may take slightly longer to reflect in your account statement depending upon your bank. We’ve noticed that it takes about 14 working days for most refunds to hit their respective accounts after receiving the refunds from the airlines.

We’re extremely sorry for the goof up. Please call to our call center or drop an email to Booking@flytoconnect.com our sales executive will help you regarding your refund.

We strongly recommend that you let us know immediately after cancelling directly with the airline. Depending on your bank, the refund generally depends on the Airlines to process. In cases such as no–show or flight cancellation, the refund process can take more than six weeks too.

1. You need to write to us on Booking@flytoconnect.com and provide your Booking reference Number along with airline details. 2. We will follow up for refunds with the airline. 3. As soon as the airline refunds us, we will reverse your refund amount to the mode of payment that was used while booking.

An amendment is a fancy word for a change in your travel plan. You can change the date or time (or both) of your travel; you cannot, however, change the sector(s) on which you have booked by yourself For example, if you’re booked on a flight from Delhi to Perth, you can change your destination by calling our call center with paying our nominal admin fees. Please note that airline changes are not allowed in case of amendments. However, you can cancel your existing reservation and re-book a different airline of your choice online.

Domestic flights: International Flights: You can either call us 24x7 or drop an email to Booking@flytoconnect.com to change flight reservation

All amendments come at a fee that varies from airline to airline. In addition to this fee, Fly to Connect charges an amendment handling fee for details call to our 24X7 call center. We’ll collect these charges from you when we make the changes to your travel plans. We’ll also collect the difference in fare, if any, applicable when the amendment is made.

We’ll email your amended tickets within 60 minutes of making the change to the email address you used for the original booking.

Yes, call our 24X7 customer support and cancel the same. If you have amended your journey with us or the airlines then please cancel your trip prior 3 hrs. before your amended travel date and time.

Hotel Booking FAQ


Most hotels allow additional guests to stay in a room for an extra charge as long as the room doesn’t exceed the maximum number of guests allowed per room. If you book a room that cannot accommodate your group, the hotel may cancel your reservation or require that you book additional rooms. If you have doubts, check directly with your hotel for their extra–guest charges and the maximum number of people allowed in the room you’ve booked.

When making your booking, select the number of children traveling with you from the ‘Children’ drop–down box. If you select just 1 child, our search will give you the price of a double room with child, not including an extra bed. If you want an extra bed in the room, you need to increase the number of passengers in your search.

Contact our Customer Support Team with your request and we’ll do our best to get you what you ask for. However, your request is ultimately subject to availability when you arrive at the hotel.

This varies with the type of rate and hotel you select. Normally, your credit card will be charged immediately for all reservations made through our website or over the phone. This guarantees your reservation as well as the rate.

We’ll send you an email confirmation for your hotel booking.

If a confirmation page doesn’t display once you complete your booking, check your email for a confirmation. If you don’t get an email confirmation within ten minutes, let us know at booking@flytoconnect.com or call to our call center.

If you don’t receive an email after making a reservation, it could be that we have the wrong email address on file or your Internet Service Provider blocked the email thinking it was spam (junk mail? from us? perish the thought). Check your spam folder, just in case, and add our email address –booking@flytoconnect.com to your address book so that it doesn’t get filtered out next time. In the meantime, contact us at booking@flytoconnect.com we can send you an email confirmation. Be sure to include the following information: 1. The name the reservation was booked under 2. The hotel name and location (city) 3. The check–in/check–out dates

The time it takes for a hotel to get your booking information varies by specific hotel and arrival date. In most cases the hotel should receive the reservation information within 12 hours of the time you made your booking (except for nights and weekends when the hotel’s reservation department is closed). Please note that this doesn’t apply to bookings made for the same day. if you have questions. There are certain reservations that are booked out of an allotment. These rooms are guaranteed and must be paid for when you check out of the hotel. In some cases the hotel won’t have your name on the reservation until approximately 24 hours before you arrive.

Typically, the hotel check–in time is after 2:00 pm (local hotel time). Check with your specific hotel for its exact check–in time.

Since your reservation is guaranteed with a credit card, the hotel is obliged to hold your room until 7 am, the day after your planned arrival date.

If you know you’re going to arrive early at your hotel, contact our Customer Support Team. We’ll do our best to accommodate your request, but it’s ultimately subject to room availability when you arrive at the hotel.

Yes, below are the applicable government issued photo-ids accepted by the hotel – Driving License Passport A valid Government Photo ID has to be carried by every person above the age of 18 staying at the hotel. Accommodation can be denied if Guests posing as a 'couple' if suitable proof of identification is not presented at check–in. Guest is a localities as the hotel reserves the right of admission.

Cancelling a hotel booking you made on Fly To Connect is super easy. Here’s how: Just call to our customer care center or drop an email to booking@flytoconnect.com with your booking id Guest Name, Hotel Name, Dates & city

Short answer – it depends. Long answer – the cancellation charges depend on the hotel, time of stay (‘season’ time, ‘off–season’ time), and time of cancellation. To know what’s applicable in your case, check the hotel’s booking policy mentioned on the booking page while making the reservation (in case you missed it, you can always call to our call center or drop an email to booking@flytoconnect.com Apart from the cancellation charges levied by the hotel, Fly To Connect charges a fees for every hotel cancellation.

It depends on your hotel. Please go through the hotel’s booking policy mentioned on the booking page while making the reservation (in case you missed it, you can always call to our call center or drop an email to booking@flytoconnect.com However, please keep in mind that irrespective of what the hotel’s booking policy says, you cannot cancel your booking on the day that you’re supposed to check–in.

We will credit the money back to the same account you used while making the booking. For example, if you used your credit card, we will make an appropriate charge reversal. If you used your debit card, we will credit the money back to the debit card. Or you have use wallet or Net Banking while making reservation we will credit same in the mode of payment you use while Booking.

It’s total depend on the hotel which you have reserve after receiving the refund from the respective hotel we will refund you the same after your cancellation request received. However, it may take slightly longer to reflect in your account statement as this depends upon your bank. We’ve noticed that it takes about 6 weeks for most refunds to hit their respective accounts.

Payment Options FAQ


Fly to connect have wide range of payment options You can use Credit Cards, Debit Cards, Net Banking, Wallets, and UPI while making payment for your reservation.

Yes. Fly To Connect uses Entrust SSL Certificates, which is an assurance that it follows the best security practices adopted by major online vendors. Any information you enter when transacting with Fly To Connect is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties.

The CVV is an important security feature that further reduces the risk of Internet fraud. This number never appears on sales receipts or billing statements and is only found on the physical card itself. We ask you to enter the CVV code during your transaction to make sure that the card is, in fact, in your possession.

For Visa/MasterCard: Your CVV is the three–digit code after the last four digits of your credit card number on the back of the card within the signature field. For American Express: Your CVV is the four–digit number on the front right–hand side of the card above the card number.

We’re Fly To Connect, remember? No obscure company name is going to appear on your statement. Your purchase will be charged under Fly to Connect.